A national teleservices customer engaged Televergence to migrate from TDM to VoIP enabled connections between their switches, eliminating MRC and maintenance costs related to TDM connections. Acting as their own Toll-Free RespOrg, this customer used Televergence as their Complimentary RespOrg for routing 151,000 toll-free numbers onto their network via the new VoIP enabled connections.
The customer was very happy with the superior customer service and uptime for the 151,000 toll-free numbers routed through the Televergence switch. However, they were disappointed that due to the higher costs related to the first leg of the traffic via a Tier 1 carrier with TDM connections, they were unable to route additional numbers. Televergence proposed to the customer that they coordinate a CIC code change on the existing 151,000 numbers to a Tier 1 carrier with inbound VoIP enabled connections for additional savings.
The customer tested the proposed solution by coordinating a CIC Code Change on 48,000 of the existing 151,000 numbers. After confirming that there were no issues with the process, the remaining 103,000 toll-free numbers were moved onto the new CIC code. Soon after, the customer requested an additional 200,000 high volume toll-free numbers be provisioned on Televergence’s network, for a total of 351,000 toll-free numbers.
Upon receipt of their first invoice after the change, Televergence received an additional request to provision 1.2 million additional numbers onto Televergence as the customer’s Complimentary RespOrg. The Televergence team worked in shifts, around the clock, to provision the 1.2 million numbers in batches. By the end of that same month, the customer realized the substantial financial benefits of routing more than 1.5 million toll-free numbers through the Televergence network.
Televergence is a telecommunications carrier with expertise in contact center technology and operations. They have a fully staffed, U.S. based Network Operating Center (NOC) and maintain an on-premise TDM to VoIP conversion program for legacy call center platforms. Their Solutions Portfolio includes premium, all calls connect Inbound Toll-Free and Outbound Long-Distance services for businesses with existing contact center technology, as well as those building a new contact center.
For businesses that want to initiate Inbound Toll-Free customer support or Outbound Long-Distance for research or telemarketing, Televergence lets them evaluate the benefits of its services without making a long-term commitment. Customers can test a variety of solutions to better define system requirements.
For businesses that have contact center systems like Acculabs, Asterisk, Avaya, Brooktrout, Dialogic, Noble Systems, Nortel, Survox, and/or Voxco(to name a few), Televergence can add capacity without having to end-life systems. Televergence contact center Inbound Toll-Free and Outbound Long-Distance services can run alongside legacy systems.