Televergence was possibly the only toll-free and long distance carrier who provided C-Level account management pre- and post-sale. A visit to their rural location resulted in the delivery of a winning proposal that reduced their costs by 35%. Reduced costs, coupled with all calls connecting, minimal trouble tickets, and detailed reporting has made this customer very happy.
While rates and products are competitive, Televergence’s C-Level account management and customer service as a competitive advantage provides customers with direct access to the CTO, CEO and a dedicated Customer Success Manager. This is the value proposition and solution that is largely responsible for the company’s 30 years of success and average length of customer at 14.7 years.
This regional wireless carrier services one of the U.S.’s largest state’s mobile phone markets with expectations to connect all calls made on their platform regardless of the destination. Their existing long distance service was rated “fair”, however, there were a substantial number of trouble tickets due to call quality and completion issues. They were also interested in reducing costs.
Located in a rural area of a large mid-U.S.state, their options for a carrier with TDM/non-IP connection were limited. Despite conversations with several alternative carriers, there had been no visits from any of those carriers and the customer assumed an apparent lack of interest.
After reviewing the traffic details and discussing a TDM private line connection between the customer and the long distance carrier, Televergence delivered a winning proposal that met all of their needs, including a TDM connection from their network into the Televergence network.
The customer moved all U.S. off-net traffic to the Televergence network with all calls completing. In the 30+ months, this customer has been routing calls through Televergence, there have been very few, quickly resolved trouble tickets. The TDM connection provided a substantial saving for the monthly usage for routed long distance calls.
Televergence is a telecommunications carrier with expertise in contact center technology and operations. They have a fully staffed, U.S. based Network Operating Center (NOC) and maintain an on-premise TDM to VoIP conversion program for legacy call center platforms. Their Solutions Portfolio includes premium, all calls connect Inbound Toll-Free and Outbound Long-Distance services for businesses with existing contact center technology, as well as those building a new contact center.
For businesses that want to initiate Inbound Toll-Free customer support or Outbound Long-Distance for research or telemarketing, Televergence lets them evaluate the benefits of its services without making a long-term commitment. Customers can test a variety of solutions to better define system requirements.
For businesses that have contact center systems like Acculabs, Asterisk, Avaya, Brooktrout, Dialogic, Noble Systems, Nortel, Survox, and/or Voxco(to name a few), Televergence can add capacity without having to end-life systems. Televergence contact center Inbound Toll-Free and Outbound Long-Distance services can run alongside legacy systems.