Customer Success Stories

Televergence Oversees a Critical Contact Center as a Service (CCaaS) Migration

  This healthcare and pharma-focused toll-free and outbound long-distance contact center customer selected Televergence to oversee this critical migration based upon a long-term, valuable relationship. Since the beginning of this relationship in 2016, the Televergence management team has consistently and reliably put effort into understanding and satisfying this customer’s unique needs and very competitive pricing …

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Televergence Customer Returns due to Outstanding Technical Support, Troubleshooting & Problem Resolution

  This Televergence communication services customer uses multiple service providers to ensure that the large volume of traffic that their customers route is well-serviced at competitive rates. Televergence initially won a portion of this customer’s voice services in mid-2021 based on very competitive rates and our unparalleled technical support and customer service. Traffic volumes, while …

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