Televergence, a nationwide telecom carrier, is a certified diverse supplier, thought leader in telecom and member of INCOMPAS, the leading trade association for the competitive networks. INCOMPAS represents communications and technology companies large and small, advocating for laws and policies that promote competition, innovation and economic development. Pressure from telecom companies, industry trade groups, and […]
We are living through a very confusing time, where once basic questions like whether it’s safe to go to the bank or grocery store are no longer simple. The public is scared, uncertain and completely inundated with conflicting facts and opinions. Now, more than ever, organizations of all types — from local governments to SMBs
Now is the Time to Sell Toll Free Read More »
Businesses are increasingly leveraging supplier diversity programs, forming partnerships with organizations that are owned and operated by diverse suppliers. Common examples include women, minority, LGBTQ, and veteran-owned businesses. Supplier diversity programs represent a largely untapped opportunity for businesses as well as agents. They’re a great way to show support for diverse businesses, while also fueling
How to Spark Supplier Diversity Conversations Read More »
It’s that time of the year again – when out of office messages appear, people check out for vacation and business slows to a snail’s pace. The summer slowdown will be in full force over the next several weeks, and it couldn’t come at a worse time. As many companies are still trying to stabilize
Avoid the Summer Sales Slide Read More »
Increasing supplier diversity is a growing priority among businesses, with companies becoming more aware of the social and financial benefits that it can produce. According to the 2019 Supplier Diversity Study from the Hackett Group, diversity supplier partnerships can lead to process improvements, as well as product innovation and cost savings. The study also polled
Increase Diversity Spend with Televergence Read More »
On February 16, 2018 Congress passed the Kari’s Law Act of 2017, requiring phone systems to be configured so that callers can contact emergency 911 services without having to dial a preceding number. At this approaching the two-year anniversary of Kari’s Law and the looming compliance date of February 16, 2020 for hardware and software
Kari’s Law: An Overview of the New 911 Requirements Read More »
U.S. regulatory agencies are finally starting to crack down on predatory robocalling. For example, last week the FCC and the FTC released a joint statement warning three gateway providers to stop facilitating COVID-19 robocalling. On Friday, the providers were given 48 hours to put an end to the practice before service providers could start blocking all traffic
Robocalling: Time’s Up for Bad Actors Read More »
Telework has surged in recent years, with about 26 million Americans, or about 16 percent of the total workforce–now working remotely at least part of the time. This figure has risen sharply over the last few weeks. However, it is a trend that has been steadily increasing for years, especially between 2005 and 2015, when
Considering Telework in Your Contact Center? Read More »
Let’s face it–isolation can be very lonely. At this point, most people who are stuck at home due to lock downs will take any opportunity they can to have a conversation–and it doesn’t matter who is on the other end of the line. “People are dealing with anxiety, and they haven’t seen their family and
Lonely Consumers are Primed for Engagement Read More »
