Increasing supplier diversity is a growing priority among businesses, with companies becoming more aware of the social and financial benefits that it can produce. According to the 2019 Supplier Diversity Study from the Hackett Group, diversity supplier partnerships can lead to process improvements, as well as product innovation and cost savings. The study also polled …
On February 16, 2018 Congress passed the Kari’s Law Act of 2017, requiring phone systems to be configured so that callers can contact emergency 911 services without having to dial a preceding number. At this approaching the two-year anniversary of Kari’s Law and the looming compliance date of February 16, 2020 for hardware and software …
Kari’s Law: An Overview of the New 911 Requirements Read More »
U.S. regulatory agencies are finally starting to crack down on predatory robocalling. For example, last week the FCC and the FTC released a joint statement warning three gateway providers to stop facilitating COVID-19 robocalling. On Friday, the providers were given 48 hours to put an end to the practice before service providers could start blocking all traffic …
Telework has surged in recent years, with about 26 million Americans, or about 16 percent of the total workforce–now working remotely at least part of the time. This figure has risen sharply over the last few weeks. However, it is a trend that has been steadily increasing for years, especially between 2005 and 2015, when …
Let’s face it–isolation can be very lonely. At this point, most people who are stuck at home due to lock downs will take any opportunity they can to have a conversation–and it doesn’t matter who is on the other end of the line. “People are dealing with anxiety, and they haven’t seen their family and …
In these uncertain times, there’s no room for any nonsense. As an agent, you need access to providers that can support—and sustain—business growth. Your livelihood depends on it. Here at Televergence, we understand what you’re going through in this challenging market. And we’re here to help, as an agent-centric provider of toll-free, contact center, and …
Robocalling remains a major issue here in the U.S. Aside from being annoying, it’s also causing serious consumer harm. For example, more and more customers are choosing to screen calls out of fear they may be coming from scammers. Last year, just 47 percent of incoming calls were answered, which is a 5 percent decrease …
