When is the last time you sat with your team and made the decision to make a change in your contact center? It's hard to know when it's time to make … [Read More...] about When to Make a Change in Your Contact Center
Who We Are
Televergence is a telecommunications carrier with expertise in contact center technology and operations. We have a fully staffed, U.S. based Network Operating Center (NOC) and maintain an on-premise TDM to VoIP conversion program for legacy contact center platforms. Our Solutions Portfolio includes premium, all calls connect, Inbound Toll-Free & Outbound Long Distance services for businesses with existing contact center technology, as well as those building a new contact center, or businesses who are large volume users.
For businesses that want to initiate Inbound Toll-Free customer support or Outbound Long Distance for research or telemarketing. Televergence can add capacity and run alongside your legacy system without having to end-life it.
For businesses that have contact center systems like Acculabs, Asterisk, Avaya, Brooktrout, Dialogic, Noble Systems, Nortel, Survox, and/or Voxco (to name a few), Televergence can add capacity without having to end-life systems and that can run alongside legacy systems.
For our customers, agent partners and team members
To guide all behavior, decisions, and reputation
With all transactions, internal and external
To women in business and tech
I would strongly recommend Televergence to anyone interested in the services that they offer. You won’t be disappointed. I’m happy to elaborate or answer questions about their wonderful service if you need further clarification!"
Chauncy B.Vice President, A Market Research group
"Televergence has been our wireless company’s carrier for long distance, toll-free and international for over 10 years. We recently turned up SIP trunking and they have been extremely helpful on initial network planning and troubleshooting issues."
VirgilSwitch Operations, A Regional Wireless Carrier
"Throughout multiple years of expansion and technology upgrades, Televergence has demonstrated an expert level of competence in toll-free, including RespOrg and high availability."
Nancy V.Director of Regulatory Finance, Regional cable company
"My experience with Televergence is par excellence. Their technical expertise is second to none."
Bob G.Core Engineer, A Wireless Communications Provider
"My overall experience with the Televergence team has been a 10 out of 10."
Chad G.President, A Solutions Provider
"We consider the professionals at Televergence to be an integral part of our team and our success."
Mark M.President, A Leading Survey Company
Latest Blog Posts
Now you may have heard of this thing called a Toll-Free Number. Heck, you're probably using one right now to run your business. Without your 1-800 … [Read More...] about How is Your Toll-Free Making You a Profit!
Contact center managers are always asking us, how can we improve our contact center operations today? The answer to this question differs from case to … [Read More...] about 3 Easy Steps to Improve Your Contact Center Operations
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